Cake Ruined During Transport By Customer

Cake Ruined During Transport By Customer

Příspěvekod Braxton » pon 14. kvě 2018 12:37:33

Hi,

So, this is the first time this has ever happened to me. Customer picked up cake today. I had to place it in the back of the suv, because it didn't fit on the floorboard. Which should have been no biggie, I deliver all my ckaes from the back of the suv. The customer called me an hour and a half later saying the fondant fell. I asked for pics, and I attached what she sent me. I offered to meet her and help fix, and she said she lives quite far from me. She said it has happened to her before, but honestly, I cant tell from the pic she sent me if the fondant melted in transport, it is 90 degrees here today, or if she took a turn too hard. Do I refund her? What do you all do when this happens? I recommended her putting it in the fridge, then sawing ofd the bottom layer and reboarding. How do yall handle this when it happens?

Please help.

I didn't find the right soltion from the Internet.

References:
https://www.cakecentral.com/forum/t/847 ... customer-1
Creative infographic design studio

Thank
Braxton
 
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